93 - Omni Channel Business Architect
This is regarding excellent job opportunity with my client...
Position: Omni Channel Business Architect
Location: Plymouth, MN
Duration: 7 Months
Overview: We have an opportunity available for an Omnichannel Business Architect, located in Plymouth, MN.
Role and Responsibilities:
Leads and participates in the planning, analysis, and design tasks related to the establishment and implementation of an enterprise Omnichannel architecture Defines and communicates the contact center architecture vision for business and technical strategies across contact center infrastructure, applications, personalization, and agent desktop capabilities including end-points (phones) Engages in business analysis and design for contact routing, personalization, Omnichannel, and selfservice analysis and design Analyzes and defines business and agent desktop requirements, which evolve over time into an enterprise framework to form a single holistic set of Omnichannel business capabilities Translates enterprise and/or business requirements into long-term technical architecture, Omnichannel, and data lake solutions Experience and Qualifications: What We’re Looking For: Telecommunications background Genesys software call flow analyst Genesys technical implementation knowledge or related skills with a similar software vendor Business requirements gathering and analysis for call center agent migrations Ability to lead a large cross-functional team Nice to Haves: Business and technical analyst Technical writer
Thanks & Regards,
16192, Coastal Highway, Lewes, Delaware, USA
Linked In: https://www.linkedin.com/in/rajendra-mane-a00847171/